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Terms & Conditions

PLEASE ENTER THE DATE YOU REQUIRE YOUR ORDER BY IN THE COMMENTS BOX ON THIS PAGE !! - THANKS , JEN

 

At Icingbits all our cake decorations are handcrafted and because of this no two Icingbits creations will be exactly the same.

Each product description contains a minimum weight and dimensions. Please ensure when ordering that you understand the dimensions of the products you are ordering as photographs with zoom facility can give an exaggerated impression of size.

Due to the handcrafted nature of our production process there will be natural variations in colour and form that will not effect the overall quality of your Icingbits Cake Decorations.

When you choose a colour option on our site there will be slight natural variations from the computer generated colour we use on our website.

Again, this will in no-way effect the quality of the product we deliver to you.

By accepting these terms and conditions you are merely acknowledging the handcrafted nature of all Icingbits products and the natural variances that will always occur using this process. 

Returns and Refunds Policy

We are extremely confident that you will love your Icingbits cake decorations but in the unlikely event of you wishing to return your purchase we will issue you with a refund.

Please email us at orders@icingbits.com to request a return. Please include a day-time telephone contact  number so we can make arrangements. Please note that we are not required to provide a refund or replacement if you change your mind about an item purchased. 

 Icingbits products are fragile and we take great care to individually bubble-wrap each piece. We then securely  package your order in a strong cardboard outer fit for purpose. In the unlikely event of you receiving your un-opened package from Australia post with broken or damaged content we require you to contact us within 24 hours of delivery by email  orders@icingbits.com . Please include a daytime telephone number. We will call you back and and once we have confirmed that the goods arrived to you in a damaged state we will issue you with either a full refund or replacement goods depending on your preference.

Pricing

All pricing and sales transactions on with Icingbits.com are conducted in Australian Dollars (AUD$). All prices displayed on this website are in Australian dollars and the transaction will be processed in Australian dollars. We reserve the right to change prices at any time without notice.

Company Details

Icingbits Pty. Ltd. is a privately held Australian owned company. Icingbits Pty. Ltd. address is 22, Walsh St, Edge Hill, 4870, QLD, Australia

Customer Service

Contact Jen at 0410107722 or email jen@icingbits.com

 



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