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Ordering Online Tips

Our Icingbits website is powered by BigCommerce Shopping Cart which enables you to order our products in complete confidence. See our Security link for more information.

FAQs

When I have selected my items in my cart & click 'Proceed to checkout' the website will not allow me to checkout ?

Please ensure you using the www.icingbits.com website as this is the ONLY website that will allow you to order goods.

We also own the www.icingbits.com.au website but this is NOT enabled for secure checkout.

Please ensure you are using the www.icingbits.com site at all times for browsing & shopping.

I want to collect my order from Mount Sheridan Plaza in Cairns but it will not give me the option to do so at checkout ?

The collection option is enabled by post-codes. While we endeavour to include as many postcodes as possible it sometimes happen that your postcode will not be covered.

Here are some solutions if you cannot get the 'Collection' option to appear for you.

1) if you use 4870 as your post code you will get the option to select 'Collection from Mount Sheridan, Cairns'

2) If you have already paid the shipping option via Paypal we will identify this & issue an immediate refund & notify you by mail.

3) If paying by Bank Deposit please deduct the shipping amount from your order total & include a note in the comments area at checkout.

If you have any problems whatsoever while ordering on the website please do not hesitate to PM us via our Facebook page or email us via Contact Us

 



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